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RUP SUBSCRIBER HELP & SERVICES:Frequently Asked Questions
about Institutional SubscriptionsMy library subscribes to a print journal, and I can't get access to it online. Why?
Who from my institution can access an online journal?
What subscription packages are available?
What are the terms and conditions of a subscription?
How can I tell if my institution has subscribed to an online journal?
Will we still be able to get the paper version? And for how long?
How can I access an online journal if I don't have access through an institutional subscription?
My institution has a subscription to an RUP journal, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?
When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:
- • Your institutional subscription has not yet been activated
- • The person who "activated" the online subscription did not enter in all needed IP addresses for your institution
- • The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server
What should I do?
Send us Feedback so we can begin to diagnose the problem. Talk to your librarian, and let them know you are having trouble.My library subscribes to a print journal, and I can't get access to it online. Why?
Your institution may not yet have activated its institutional subscription to the journal. Notify your library that you would like access to the journal, and encourage your librarian to activate the online subscription.Who from my institution can access an online journal?
An online subscription permits unlimited simultaneous Internet access to the journal by authorized users generally at one location (the employees, faculty, staff, and students officially associated with the subscriber, and authorized patrons of the subscriber's library facilities that are administered from the subscriber's site or campus) through the use of the institution's IP address. Authenticated and authorized users may access the journal from other locations (e.g., through dial-in, telnet, etc.).What is an Institution?
Institutional Online Subscriptions generally provide access to the journal from an institution in one geographic location and do not permit remote campuses, remote sites, consortia, or other forms of subscription sharing. For the most part, an Institutional Online Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site. For example, each campus in the State University of New York system is considered a different site, and each branch or office of Upjohn Laboratories is considered a different site.How will this work?
When someone attempts to use an online journal, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access the journal simultaneously. If readers want to access the journal from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only if the institution uses a proxy server, or through an individual subscription.What subscription packages are available?
Print: You will only receive the paper copy of the journal.
Online: You will only receive access to the Online journal.Individual Subscribers have access to:
Tables of contents, abstracts, full text searching, full text display, online supplemental material including videos, document delivery, PDFs, links to Medline and GenBank, future tables of contents, CiteTrack, content alerts, and the advantage of having password access to the journal from any computer connected to the Internet.
[Ordering Procedure] [Cost] Institutional Subscribers have access to:
Tables of contents, abstracts, full text searching, full text display, online supplemental material including videos, PDFs, links to Medline and GenBank, future tables of contents, content alerts, and document delivery. Access is limited to computers within a particular set of Internet IP addresses.
[Ordering Procedure] [Cost] What are the terms and conditions of a subscription?
Terms and conditions are available here.How can I tell if my institution has subscribed to an online journal?
If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see your institution name at the top of the page confirming you're signed in as part of an institution. If your institution has not subscribed, or if you wish to take advantage of the additional services available to individual subscribers, you can choose to access the journal with an individual subscription.Will we still be able to get the paper version? And for how long?
Yes, institutions and individuals will be able to receive the paper version for the foreseeable future.If our online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?
Yes, when you buy a subscription, you have access to all years of the database.How can I access the a journal if I don't have access through an institutional subscription?
You may purchase an Individual Subscription. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.Still have questions?
- For further information, please contact The Rockefeller University Press
- Circulation Department
The Rockefeller University Press
1114 First Ave., 3rd Floor
New York, NY 10021
Phone: 212-327-8572
Fax: 212-327-7944
rupcd{at}rockefeller.edu
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